Frequently Asked Questions

 
 

General Questions

Q: What time can I expect delivery of my daily design bouquet? 
A: We deliver all daily design bouquets Monday - Friday between 10am and 6pm. If you are a business that closes at 5pm you may request by 5pm. Please make this clear in additional delivery information. Our delivery team takes the most efficient route to ensure all deliveries are made meaning we are not able to offer timed delivery slots.

Q: Can I choose the flowers and colours in my little (£19) or luxe (£39) bouquet? 
A: We design all daily bouquets at the market. We choose the colours and flowers depending on what is good quality and in season at the market. If you would like to choose your own colours and flowers, you can order bespoke from £79 including delivery. See bespoke for more information. 

Q: My postcode is not in your delivery area. Can you still deliver to me? 
A: We can only deliver our daily designs (little and luxe) to our stated delivery postcodes. We can deliver bespoke arrangements and wedding packages to all G postcodes. 

Q: My postcode is not in your delivery area. Can I collect? 
A: We are a delivery service only and do not offer a collect option. Perhaps you can send to a friend or use a work address. 

Q: Can I send a message or a gift card with my bouquet? 
A: Yes! We attach a gift card to every bouquet meaning you can let them know how you feel and sign your name (if you wish!) 
 

Wedding Questions

Q: Can I order a ceremony arrangement with my wedding package? 
A: Yes. We can create garden style ceremony arrangements for £90.

Q: Can I have peonies in my arrangement? 
A: We do not promise any flower varieties, particuarly those that are seasonal. However, we are likely to be able to include peonies for May and June weddings. 

Q: Can I have the tablecentres delivered to a separate address? 
A: Depending on the distance between your two locations and timings, we may be able to deliver to more than one address on the day of your wedding. Please note we charge £20 per timed delivery. 

Q: Can I have a consultation with you to discuss my flowers? 
A: We are online only and do not offer face to face consultations. If you have any questions about your wedding, please feel free to email us hello@mud-urbanflowers.com. For bespoke weddings with a face to face consultation, please use our sister company, www.moodflowers.com.

Q: My wedding is on a Sunday, can I have my wedding flowers delivered on the Saturday? 
A: We are closed on Sundays and we highly recommend that flowers are always delivered on the day of the wedding. We are not able to accommodate Sunday weddings currently.